Our goal at Zeal is to make sure everything we provide is easy-to-use and your experience is frictionless. We understand that there are times where you’ll need to get in touch with us – our team is here to expeditiously support you.
Support request best practices:
- Provide employer, employee, company or user IDs that are impacted
- Submit related issues together as one request
- Share steps on how to reproduce an issue
- If issues are visual or graphical in nature, provide screenshots in the support ticket
- If issues are API related, provide response bodies and error messages in the support ticket
- Avoid submitting duplicate requests
- If you need to discuss sensitive data, please share this before sending it in a request
Submitting a Support Request:
- Log in to your Super Admin Dashboard
- In the bottom right-hand corner of the screen, click on the Support button
- Select the category of support you need:
- KYC & End-User Approval
- Payroll Migration
- Payment Support
- Tax Support
- Update Contact Info
- Other
- On the next screen, provide an email address you’d like to be contacted at
- On this same form, select the issue you’d like support for from the dropdown
- Provide any additional, helpful details in Description.
- Once you’re ready to submit your support request, click Send
- Our team will review and acknowledge your request as quickly as possible
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