Our goal at Zeal is to make sure everything we provide is easy-to-use and your experience is frictionless. We understand that there are times where you’ll need to get in touch with Support – the team is here to expeditiously support you.
Support Request Best Practices
- Provide employer, employee, company or user IDs that are impacted
- Submit related issues together as one request
- Share steps on how to reproduce an issue
- If issues are visual or graphical in nature, provide screenshots in the support ticket
- If issues are API related, provide response bodies and error messages in the support ticket
- Avoid submitting duplicate requests
- If you need to discuss sensitive data, please share this before sending it in a request
Submitting a Support Request
- Log in to your Zeal Admin Dashboard
- In the bottom right-hand corner of the screen, click on the Support button
- Select the category of support you need:
- KYC & End-User Approval
- Payroll Migration
- Payment Support
- Tax Support
- Update Contact Info
- Other
- On the next screen, provide an email address you’d like to be contacted at
- On this same form, select the issue you’d like support for from the dropdown
- Provide any additional, helpful details in Description.
- Once you’re ready to submit your support request, click Send
- Our team will review and acknowledge your request as quickly as possible
Viewing Support Tickets
Existing tickets for your organization can be viewed/updated through the Zeal Admin Dashboard
1. Admins can select the tab for Support Tickets once logged in
2. Select Continue with SSO Login if promoted to Sign in to Zeal
3. A View of all Requested and CC'd Tickets can then be accessed
Updated