If an employer is requesting to change their bank account information the following must be provided and steps must be followed.
- Partner/Employer submit a ZD ticket requesting a bank account update
- Payment Ops will manually add the information to our payment processor
- This will trigger micro deposits automatically
- The Partner/Employer will provide the micro-deposit amounts (2 in total) in the Zendesk ticket so the ACH account can be verified
- Once the account is verified Payment Ops will notify the Partner/Employer and the Employer can begin processing payroll
Note: An employee’s bank account can be updated via WhiteLabel or API (no Micro-Deposits required).
Updated